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Knowledge Base

[Resolved] ALAU-170622: Workspace One Launcher Becomes Stuck On Removal or Re-push Of Launcher Profile (78326)

Last Updated: 6/30/2020Categories: Known IssueTotal Views: 10123Language:
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Symptoms

After upgrading to Workspace One Launcher 4.5, when a device moves from one Launcher profile to another, the Launcher becomes stuck on the 'Exit In Progress' screen. In some cases, we observe the "Waiting for profile" screen only. The issue can also present itself upon removal or re-push of the Launcher profile.

Cause

Devices are unable to clear Launcher data upon exit

Resolution

Our product teams have addressed this issue in Workspace ONE Launcher 4.6 for Android. Please be sure to subscribe to our knowledge base to be notified once version 4.6 is available.

Workaround

Remove the Launcher profile from devices (preferably deactivate the profile if possible)

Under Devices > Provisioning > Components > Files/Actions - create a new File/Action (You can leave the files section blank)

In the "Manifest" tab under "Install Actions" select "Uninstall Unmanaged App" The app value will be -> com.android.lockdown.launcher (this is the general app ID for Launcher)

Save the Files/Actions

Under Devices > Provisioning > Product > List View create a new product

Name and assign the product to the group of devices you are targeting

In the Manifest tab set an action to "Install Files/Actions" and select the Files/Action that was created

Save the product

Activate the newly created product to begin pushing to selected devices

After a short time, devices should begin to have the existing Launcher application (4.5) removed from the device

If devices do not remove the launcher, ensure that the Launcher and App Control profiles are removed from the device and reprocess the product (Device Details > More Actions > Products > select radio button)

Re-push the Launcher profile to devices

Related Information

If only a single or handful of devices are impacted and end-users can be contacted or devices can be remoted into, please confirm if the end-user can exit out of Launcher by tapping on the device Home key. If they are able to exit, then please navigate to device Settings > Apps > Launcher and perform an ‘Uninstall’. Once uninstalled, please re-push the Launcher profile.

If however, end-users are unable to exit out of Launcher, please follow the same steps as outlined in the ‘Workaround’ section.

Detectable by VMware SkylineTM

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End Of General Availability of the Free vSphere Hypervisor (ESXi 7.x and 8.x) (2107518)

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Download and Install VMware Fusion (2014097)

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